Handling a frustrated or angry caller is not an easy feat! While the stress and anxiety of managing these situations fade as you learn more about your job, the importance of dealing with difficult clients never fades. When it comes to client support, dissatisfied clients air out their sentiments more than the satisfied clients. Bad news travel faster than the good. Thus, you must ensure that the client hangs up with a happier disposition. #1: WORK EFFICIENTLY Time is money.
Everyone knows that the professional landscape is always evolving and shifting, adapting and relining with the way that the world around it is functioning and thriving at any given time. We have seen an incredible amount of attention to detail and overall emphasis that is focused primarily not just on what works for the industries at any given time but also what is going to be most effective for the moving forward. There is a lot to be said about
Due to the effects of the recent pandemic, companies began to hire more contract workers over full-time employees. The “freelance economy” became a viable option for many Singaporeans. However, with many freelancers in the market, it is harder to stand out. Much of the freelancer’s income depends on his or her reputation and capability to fulfill the customer’s request. Here are some valuable tips to get an online job if you want to stay in the game for a long
For some people, merely thinking about public speaking can cause their palms to sweat. It is one of the most common fears out there. However, there are many ways to overcome your fear and deliver a memorable speech. Here are some useful tips. #1: DO YOU KNOW YOUR AUDIENCE? Know the reason why you are asked to talk in a room full of people. Identify your audience. It is important to identify your audience to know what they want or
Times are tough. Amidst the chaos, who does not have an additional source of income? Side hustles are lifelines in this ever-changing economy. As my full-time position is on halt due to school closures, I exhausted all of my efforts in writing for a couple of websites. Having multiple income streams allows you to secure your savings in the long run. If you are working full-time as a teacher and are selling cupcakes on Instagram, then you have two income