The Ministry of Manpower (MOM) said today (Oct 1) that companies in the professional services sector have offered about 9,000 opportunities since April this year. About 80 per cent of which are for professionals, managers, executives, and technicians (PMETs) roles.
If you haven’t found yours, don’t be disheartened. Take a look at some vacancies M1, Shopee, and Wildlife Reserves Singapore have for you this week.
M1 has a history that dates back to August 1994. They are one of the four major telecommunications company operating in Singapore. It is also the first operator in Singapore to offer 24-hour customer service in 1997.
The Customer Experience Management professional works closely with the big data team, solution vendors, and internal IT teams to develop survey and customer profile insights. This is to guide cross-functional teams towards customer experience improvement strategies, ensure the business is focused on the right goals to deliver delightful customer experience, and to react appropriately to market changes.
Candidate should possess a Degree or tertiary education
Major in Computer Science and LEAN application would be an added advantage
Analytical mind to be able to combine and draw correlations from different data sets
Commercial awareness with good influencing skills to get buy-in from stakeholders
Self-starter with a passion for driving and supporting change
Ability to work in a fast pace and multi-tasking environment
Proficient in Excel and Data Analysis applications
Strategic thinking, planning, as well as forward-looking
Using survey tools and dashboards to formulate and provide an on-going view of Customer Experience related metrics across multiple touchpoints (assisted/non-assisted) and identify actionable segments to drive improvements.
Design and formulate survey strategies to solicit useful feedbacks and identify categories of Failure Demands to be presented to the management on a regular basis.
Plan, scope, and execute studies from insights to provide an ongoing view of how the brand is performing on key measures (NPS, Customer Effect Score, FCR, etc.).
Identify customer pain points, as well as to support new delivery of survey questionnaires.
Work cross-functionally to embed insights with relevant stakeholders, facilitate ideation or action planning sessions, as well as track the progress and impact of initiatives.
The scope includes but not exhaustively, research and methodology, evaluating and managing external vendors, designing questionnaires, data crunching, preparing reports, identifying actions to be taken, and project managing cross-functional stakeholders to track progress and impact of actions.
#2: Shopee – Business Development, Fashion Special Projects (Singapore)
Image Credits: Campaign Asia
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. Launched in 2015, it is a platform tailored for the region, providing customers with an easy, secure, and fast online shopping experience through strong payment and fulfilment support.
The company believes that online shopping should be accessible, easy, and enjoyable. This is the vision Shopee aspires to deliver on the platform every single day.
The team comprises over 8,000 employees from across the region and they are constantly on the lookout for potential young talents who have the passion and drive to become part of a fast-moving and dynamic group.
A Bachelor’s Degree from a reputable local or overseas university
Strong problem-solving and analytical skills, able to break down problems, draw insights from data, and design practical solutions
Demonstrated ability to manage and follow through project executions
Detail-oriented, meticulous, independent and have a strong drive to get things done
Comfortable communicating with multiple stakeholders across departments and teams
Experience in eCommerce industry or content marketing will be a plus
Proficiency in Excel, knowledge in SQL will be a plus
Develop KPIs, monitor performance, and drive continuous improvement of ongoing initiatives
Collaborate with cross-functional teams to ensure timely project execution
Execute initiatives to improve fashion users’ experience such as to clean counterfeit items, to standardize the item description, to facilitate with users’ return and refund etc.
Manage whole fashion item nominations to be featured on campaigns, build an SKU library in a logical and structured manner
Creative thinking on live-stream content, initiate ideas on how to help sellers attract customers, and monitor live stream performance
Conduct marketing research on fashion buyers and understand the fashion trend, to acquire new buyers to fashion as well as increase the conversion rate
Mandai Park Holdings (MPH) is driving the rejuvenation of Mandai Precinct into an integrated nature and wildlife destination, through its development arm, Mandai Park Development (MPD). As champions for Wildlife, the brand leads actions to protect, inspire a love for wildlife, and spark a sense of wonder in everyone, regardless of roles.
Come 2024, they will add a new Bird Park, a Rainforest Park, nature-themed indoor attraction and Eco-resort as part of the Mandai rejuvenation plan. If you are self-driven, looking for growth, and new challenges, WRS wants you to be part of their team.
The incumbent will research, plan, produce, and host world-class and innovative experiences, shows and programming with minimal supervision across a range of formats to deliver unique and cut-through content for the My Animal Buddy programme that targets families with kids. The end goal is to transform their engagement with families globally in and beyond the wildlife parks, to fulfil their Planet, People, and Performance goals.
Degree in Mass Communications, Theatre, or equivalent
Ability to speak fluently in more than one language
Minimum 3 years of experience in the media industry with experience in original content conceptualisation and scriptwriting, especially for the kids’ segment
Comfortable in front of the camera with excellent hosting and acting experience
Excellent interpersonal, presentation, and written communication skills
Experience in creating and hosting your own channel on various social platforms
Knowledge in editing experience and graphic design skills are an asset
Self-motivated, team player, and a positive attitude
Thrives in a fast-paced environment, loves pushing the boundaries with a love for speed and agility
Love wildlife and the earth, with a desire to champion conservation and sustainability
A creative contributor who will ideate, conceptualise, and coordinate all aspects of in the park virtual shows and programmes.
Scripting, directing, and editing shows and programmes in alignment with programme vision and goals. To help children acquire essential life skills while deepening connection and care for animals.
Leverage deep understanding of consumer preferences and trends, coupled with a strong understanding of the edutainment and media landscape.
Conceptualise captivating experiences, create and test unique programming concepts, and scale promising concepts both in park and out-of-park to achieve desired business goals of growth in subscription, engagement, retention, and customer lifetime value.
The Show Host
Responsible for hosting shows and programmes, interacting with guests and audience in real-time.
Co-create the design of a distinctive persona/personality as the face of the My Animal programme.
Deliver memorable and outstanding experiences that will captivate audiences worldwide.
Keep the programme running on schedule, with the agility and wits to respond positively and quickly to unexpected issues, and the ability to improvise as needed on the go.
Create well-loved experiences and shows with strong appeal to drive repeat viewership and participation.
As a part of its strategic transformation, M1 today announced a move to refine its mobile offering on the basis of changing customer needs and expectations.
As a first step towards this, M1 has simplified its mobile offering, with one base plan each for SIM-only and handset bundles, replacing its existing 19 plans starting today. The simplification offers customers greater flexibility and personalisation through a mobile plan that can be made- to-measure.
The SIM-only contract-free base plan starts from S$25, and the handset base plan starts from a S$30 contract, both enjoying unlimited weekend data. Both plans offer the best data value bundle in the market today, starting with 30GB and 12GB respectively at the base plan. Customers can then build and personalise their own plans over the base plan by adding on more data, voice minutes, SMS, roaming pack and other value-added services depending on their expected usage and need.
With the new plans, customers can enjoy larger data bundles as compared to the older plans being replaced. Existing customers who are currently in contract with M1 can download the My M1 app or call the customer service hotline on 1627 to check if they are eligible to change to the new plan.
‘We believe that our customers deserve true value and to pay only for what they need. These easy-to-understand and easy-to-build plans allow our customers to make their own decisions and build it just the way they want,’ said Mr Manjot Singh Mann, CEO of M1.
For better customer experience, M1 has introduced a brand new website that incorporates a streamlined interface that is more intuitive for customers to decide on their plans and build it on- the-go. After signing up for the new mobile plans online, customers can also choose to have their SIM card and handset delivered to their doorstep at no additional cost.
‘Since the recent acquisition of M1 by Keppel Corporation and SPH, the M1 team and shareholders have been working hard to crystallise our transformation strategy across all areas of our business, with the primary aim to deliver the best possible customer experience and simplification of the customer journey. Today’s launch marks the start of the transformation and will pave the way for many more exciting offers in the months ahead,’ added Mann.
To find out more about M1’s new mobile plan, please refer to our factsheet here.
With the advent of social media, people are increasingly sharing their personal lives on Facebook and Instagram. Listening to their favourite podcasts or streaming videos to watch on the go have also become common entertainment outlets. As a result, they find themselves consuming more and more mobile data.
In response, telecommunication service providers have developed big data plans that are more suited for the consumption patterns of today. For instance, M1 was the first to re-introduce unlimited data mobile plans 5 years after they were phased out! By jumping onto the bandwagon, savvy mobile users can reap plenty of benefits with big data mobile plans.
No More Fretting Over Additional Data Charges
Do you recall the hassle of having to look for free Wi-Fi hotspots or switching off your mobile data completely when you realise that you are about to exceed your monthly data bundle? With big data mobile plans, you need not monitor your data usage excessively and worry about incurring excess data charges. You simply choose a mobile plan that best suits your data needs. Taking M1 Big Data Plans as an example, if you use data mainly for social media browsing, you can get a 5GB SIM-only plan at just S$20/mth. If that is still not enough for you, good news – there is also an option of Unlimited Data plan at S$98/mth.
It might also be better to pay a slightly higher monthly subscription to enjoy better value in data, as compared to paying excess data charges. For instance, M1 offers 15GB data at S$40/mth. With just an additional S$10/mth, you can enjoy 30GB for S$50/mth. That’s twice the amount of data! This is clearly better value than paying S$10.70/GB for excess charges.
Essentially, heavy mobile data users get more value for their money by utilising big data mobile plans as compared to paying excess data charges!
More Freedom To Do What You Love
Not only do mobile users get more data for their buck, they also no longer have to worry about incurring any excess charges with M1’s all-unlimited mobile plan. At only S$98 per month, subscribers get to enjoy unlimited data, talktime and SMS/MMS. This not only provides certainty with regards to their mobile bills, it also gives them plenty of freedom in fulfilling their mobile entertainment needs; they are free to surf popular social networking sites or stream their favourite music while on the move.
Sharing Of Big Data Plan
It gets even better as a family unit can tap and consume data from a single big data plan. For instance, M1 offers sharing of main plan bundle with up to 2 supplementary plans at just $12 per month each. This means that up to a total of 3 lines can tap from a single mobile plan; leading to great savings across the household. For example, a family of 3 can share a 30GB SIM-only plan at a total subscription of S$74/mth, which works out to 10GB for each to use at just S$24.67/mth. This offers greater value for money as compared to all of them having to subscribe to an individual 5GB plan at S$20/mth each.
For those who have multiple devices, simply subscribe to M1’s Multi-SIM service at only S$10.70 per month (per additional SIM card) to share data from the same mobile plan. This also brings convenience and seamless connectivity without having to switch SIM card, as you tap on 1 mobile plan across a maximum of 3 devices.
Bring Your Big Data Plan Overseas
With the increased availability and affordability of travel options, going overseas is becoming extremely common. Ever wondered how convenient it would be if you could use your local data when you travel? With M1’s offering of its Data Passport services, this is now possible in 62 destinations across Asia, Europe and United States from only S$10 per month! Simply activate Data Passport on M1 Big Data Plans whereby data roaming usage on the preferred overseas network can be deducted from your monthly local data bundle. Most importantly, subscribing to M1 Data Passport means that your existing local mobile data will not go to waste and you can continue to roam like you are home. Besides cost savings, Data Passport also offers the convenience of instant data connection upon touchdown. This beats the hassle of finding and purchasing prepaid SIM cards overseas or searching for Wi-Fi in public areas.
Hurry and switch to M1 Big Data plans to reap the myriad of benefits today!