With the ongoing pandemic, more people are also seeing shorter work weeks or temporary layoffs. In the first quarter this year, 4,190 people went through such arrangements. While in the second quarter, the number saw a spike to 81,720. Foreign employment also fell by 5.7 per cent.
“At a time when so many are impacted by retrenchment or are struggling to find jobs, it is vital that we support Singaporeans and permanent residents by creating sustainable and long-term career opportunities,” said Ms Wong Sze Keed, CEO of AIA Singapore in a media release on Monday (Sep 21).
“The AIA Financial Career Scheme 2020 equips individuals with the skills and necessary financial knowledge to pursue a new career path in the financial services industry,” she added.
Training programme for successful hires
Image Credits: ibf.org.sg
Successful candidates can look forward to a 10-month training programme to kickstart their career with AIA Singapore. Upon completion of the training programme, candidates will receive these three certifications in finance and investment:
Associate Financial Planner (AFP) / Associate Financial Consultant (AFC) certification, as part of the AIA Premier1 Programme.
Institute of Banking and Finance (IBF) Priority Banking Level 1 certification.
Foundation Investment Certification accreditation by AIAIM.
Financial support up to S$5,000 monthly
New hires will also be supported financially with amounts ranging between S$2,000 and S$5,000 per month during the training period. Furthermore, a bonus will be awarded upon completion of selected training modules.
Training never stops
After the 10-month training programme, more training courses will be offered over a two-year period based on one’s preferences and development needs. The candidate will also be guided by a mentor in their journey with AIA Singapore.
Enrollment period
Applications are open from now till 31 March 2021.
Those who meet the requirements will be part of the enrollment progressively. If you’re interested in the AIA Financial Career Scheme 2020, please click through the link to find out more.
Do you know that it is wise to speak only about your strengths during an interview? Unless the interviewer asks you to list down your weaknesses, it’s better to stick to the positive side of things.
Also, if you think you’re up for a job but seem to be under-qualified for it, you should still go for it! Craft a cover letter unique to the company and make sure you list down the reasons why you think you will make a great fit for the position you’re applying for.
Today, we will take a look at some vacancies at OCBC Bank, FairPrice, and Singapore General Hospital.
#1: OCBC Bank – OSPL Customer Service (SGUnited Traineeships)
Image Credits: The Straits Times
OCBC Bank was formed in 1932 from the merger of three local banks. It is now the second-largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks. Recognized for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC Bank and its subsidiaries offer a broad array of commercial banking, specialist financial, and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management, and stockbroking services.
Their key markets are Singapore, Malaysia, Indonesia, and Greater China. It has more than 540 branches and representative offices in 19 countries and regions. These include over 280 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR, and Macau SAR under OCBC Wing Hang.
Remuneration: S$2,500 monthly
Job Qualifications
Customer-oriented with good oral and written communication skills
Effective interpersonal skills with both internal stakeholders and customers
Desire to help others with patience and empathy
Meticulous and able to think critically to solve problems
Able to multitask and manage time effectively
Self-motivated and able to work under pressure
A good team player with commitment and initiative
Enthusiastic, with a passion for self-improvement
Key Responsibilities
Understand customer behaviours and needs to improve their experience continuously through enhancement projects
Uphold service standards by ensuring prompt replies on service requests and deliver consistent quality
Manage assigned projects to deliver change management, quality assurance, and customer satisfaction
Attend to account-related requests via multiple channels
NTUC Fairprice is one of Singapore’s largest grocery retailers. It’s a place where we shop for a wide range of household products from fresh produce to quality wines, home care essentials, and more. If you’ve been living in Singapore for the bulk of your life, FairPrice should be a familiar brand name to you.
Remuneration: S$3,400 to S$3,900 monthly
Job Qualifications
Bachelor’s degree preferred but other qualifications with relevant experience will be considered
Professional supply chain and customer service certifications will be an added advantage
Prior order management experience and at least 3 years’ experience handling consumer customer accounts with full-cycle customer account responsibility, preferably in a retail or consumer packaged goods environment
Understanding of returns, rejects & reverse logistics process, and basic business finance
Previous experience directly communicating with customers in person, over the phone, and by e-mail
SAP Experience & EDI experience in relation to order processing
Proficient written and verbal skills
Excellent problem-solving skills and desire to find a resolution to an inquiry
Experience using vendor replenishment systems with data management skills will be an added advantage
Aptitude for managing multiple tasks, adjusting priorities to adapt to changing customer demands while maintaining a sense of urgency
Outstanding interpersonal and communication skills needed to develop strategic relations with the accounts and collaborative relationships with internal teams
An analytical, self-starting individual who will work to proactively find areas of improvement to maximize sales and turns while creating awareness around any operational issues and/or opportunities
Key Responsibilities
This position is responsible for achieving customer service satisfaction in actions related to order management, order capture, discrepancy (claims, returns & refusals), and account payable/receivable management for customers.
Order Management:
Manage customer orders from inception to delivery and through the entire order-to-cash cycle
Maintain price discrepancies in relation to order management
Administer return processing & credit/debit price adjustment
Expedite and track customer orders – answer inquiries and resolve logistics issues
Take corrective actions to resolve customer issues or order fulfilment inefficiencies
Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
Problem Solving:
Communicate with management regarding activities and significant issues related to order management & customer service
Collaborate with sales, finance, logistics, and related functions to proficiently and timely follow up and resolve customers and sales requests/issues
Analyze and evaluate alternative solutions to respond to customer requests relative to lead time expectations, deliveries, product sourcing, and availability, etc.
Logistics:
Maintain strong lines of communication with sourcing and logistics to ensure seamless order processing and execution of standard and special/urgent orders
Understanding of delivery lanes & rates and on-time delivery performance standards
Others:
Partner with account executives to develop, establish, and implement customer programs that improve inventory productivity and meet customer metrics
Work with sales and planning team to achieve fill rate targets across all categories for key accounts
Singapore General Hospital (SGH) is the first and largest hospital in Singapore. It provides affordable specialist care for patients, training for doctors and other healthcare professionals, and conducts research to bring better care to its patients.
A not-for-profit institution, SGH is wholly owned by the government of Singapore and the flagship hospital of the public healthcare system. SGH is a member of the SingHealth cluster of healthcare institutions.
Every year, the SGH Campus caters to over 1 million patients. With a 10,000-strong workforce, SGH accounts for about a quarter of the total acute hospital beds in the public sector and about one-fifth of acute beds nationwide.
SGH is also accredited by the Joint Commission International for meeting its standards of safety and quality in healthcare. It is the first in Asia to achieve the Magnet Recognition in 2010 for nursing excellence awarded by the American Nurses Credentialing Center.
Remuneration: S$2,100 to S$2,800 monthly
Job Qualifications
General Diploma with at least 2 years of relevant experience in administrative work
Good command of spoken and written English
Excellent interpersonal, communication, and organizational skills
Proficient in Microsoft Word, Excel, and Power-point
Able to work independently and as a team
Key Responsibilities
Provide secretarial and general administrative support to the team to ensure effective and efficient operation of the Research office.
Be responsible for scheduling meetings with internal and external stakeholders, and managing the Research Director’s calendar.
Support workshops, engagement sessions, and other events organized by the Research Office.
Assist with database update and maintenance and report generation.
Support the collation of research grants, CIRB applications, and agreements.
Work with various stakeholders for office maintenance, weekly team meetings, and data compilation.
Play a part in the planning, utilization, and management of resources, consumables and office equipment.
We came across a few job openings at Apple, Singapore Polytechnic, and the Ministry of Social and Family Development today. If you’re looking for a job, do beef up your resume before submitting your application.
Here are the details.
#1: Apple – Order Fulfilment Specialist (12 months contract)
Image Credits: The Straits Times
Founded in 1976, Apple probably needs no further introduction. It is an American multinational technology company headquartered in California. It is also one of the most well-known technology companies, alongside Google and Facebook.
The mission of Pacific Reseller Operations is to be the voice of the Reseller Channel within operations to ensure Apple products are in the right places at the right time. You will be supporting sales and Apple’s partners to achieve their financial goals. The team is focused on managing its supply chain as efficiently as possible, in order to maximize sales while driving for a frictionless order fulfilment experience.
Within the Reseller Operations team, this role is responsible for end-to-end channel order management from order induction to delivery. You will also need to ensure transactions in between are SOX and operationally compliant.
Job Qualifications
Bachelor’s degree preferred
A real passion for Operations with relevant experience in Order Management / Customer Service / Logistics Services roles.
Self-driven, but a collaborator with the ability to build and strengthen relationships.
Working knowledge of transactional systems and processes. SAP background preferred.
Demonstrate strong attention to detail and ability to shine under compressed timelines.
Adaptable, flexible, and open-minded to work in a dynamic, fast-paced environment that undergoes constant change.
Deep understanding of customs and/or regulations within Asian countries.
Familiarity with Project Management methodologies and frameworks
Expertise on productivity tools such as Excel is an added advantage.
Filled with positive energy and takes initiative with a thirst for personal growth
Key Responsibilities
Independently process orders/RMA and handle order exceptions (block management, NPI conversions, cancellation, credit/debit notes) according to SOP within set SLAs and SOX requirements.
Manage inbound inquiries and provide active close loop communication.
Understand and ensure Key Performance Indicators and order fulfilment goals are met on a consistent basis.
Participate in order fulfilment initiatives/UAT aimed at improving processes and tools and/or systems.
Root cause and work with DRIs on order fulfilment exceptions.
Support New Product Introduction (NPI) execution activities as/when required.
#2: Singapore Polytechnic – Senior / Lead Executive (Business Development), Professional and Adult Continuing Education (PACE) Academy #SGUnitedJobs
Image Credits: CNA
Singapore Polytechnic has been training and developing talent since 1957, fuelling the economic growth of our nation over many decades. Continuing Education and Training (CET) was given prominence in 1979 in Singapore Polytechnic when Singapore needed well-trained and skilled manpower to boost its push to value-added manufacturing and services.
The Professional & Adult Continuing Education Academy or PACE, launched at Singapore Polytechnic in 2010, provides the focal point for CET – as Singapore Polytechnic continues to build on their success in providing new and effective pathways for learners of all ages to develop their skills and knowledge so as to be employable in an ever-changing workplace.
Job Qualifications
At least 2 years’ experience in business development or sales, preferably in the context of adult training education.
A self-directed learner who is confident, exhibits initiative, and display good salesmanship
Possess marketing skills and ability to interact effectively
A self-driven individual who is both independent and a team player
Resourceful, with good interpersonal, organizational, and coordination skills
Good project management skills and time management
Some experience of sales & marketing would be an advantage
Key Responsibilities
Identify prospective customers/ trainees to identify new leads and potential new markets
Reach out to existing and prospective customers/ trainees through system applications, emails, telephone calls, events, webinars, meetings, and even face-to-face interactions
Implement corporate sales plans for client prospecting and acquisitions
Understand the learning needs of prospective individuals/ corporates and recommend training solutions
Follow-up with prospective individuals/ corporates to ensure successful lead conversions
Track business opportunities from GeBiz channels
Price courses reasonably by taking into consideration operating costs and market competitiveness
Work closely with course proposers from schools and training partners to scope training programmes in response to existing and new market demands
Maintain fruitful relationships with internal and external stakeholders
Collaborate with the Marketing & Events team for new course launches
Provide administrative support to the Business Development Team
#3: Ministry of Social and Family Development – Operations Officer, Sector Management (Singapore Boys’ Home) #SGUnitedJobs
Image Credits: enablingvillage.sg
The mission of the Ministry of Social and Family Development is to nurture resilient individuals, strong families, and a caring society. At MSF, the team are professionals with a passion for people. They develop the “heartware” for Singapore through policies, community infrastructure, programmes, and services.
The Juvenile Homes comprising the Singapore Boys’ Home and the Singapore Girls’ Home, are Residential Centres for Holistic Youth Rehabilitation. The mission of the Juvenile Homes in working with youths is to “Restore Lives, Empower Transformation, and Recreate Future”, which will allow them to achieve life success and be a valuable member in the community.
Job Qualifications
Tertiary education with relevant experience in operations and staffing work in the social service setting
Proficient in IT, have strong analytical ability, and possess good writing & presentation skills.
Key Responsibilities
Assist in staffing, planning, and coordination work within the respective sectors.
It’s a new week! Hope everyone’s off to a good start.
For those who are job searching, we chanced upon some openings with the LTA, Ministry of Law, and Singapore General Hospital. LTA’s vacancy closes on 15 September according to the job post so send your applications quick if you’re interested.
The Land Transport Authority (LTA) spearheads land transport developments in Singapore. They plan, design, build, and maintain Singapore’s land transport infrastructure and systems.
They also aspire to strengthen Singapore’s land transport connectivity and integrate a greener and more inclusive public transport system complemented by walk and cycle options. The organization harnesses technology to strengthen Singapore’s rail and bus infrastructure and develop exciting options for future land transport.
The land transport network has transformed significantly since the inception of LTA in 1995, with more than 160km of expressways spanning the island, an MRT network of more than 200 km, 120 km of cycling paths, and increasingly varied commuting options.
Job Qualifications
Diploma in any discipline
Meticulous, proactive, and responsible
Pleasant personality and able to adapt easily
Strong command of English will be a plus
Good overall computing proficiency including Microsoft Office
Key Responsibilities
You will be supporting the Deputy Director in overall secretarial, administrative, finance, logistics, and project matters; support Division administrative tasks and initiatives.
#2: Ministry of Law – Officer (Data Entry and Quality Control), Finance & Office Admin #SGUnitedJobs
Image Credits: Singapore Business Review
In Singapore, having the rule of law and advancing people’s access to justice are not just lofty ideals but the backbone of a functioning and a progressive society.
At the Ministry of Law, the team not only contributes to developing the legal frameworks and policies that uphold the public’s way of life but also provide community legal services that Singaporeans benefit from. The key policies they oversee include Singapore’s legal and intellectual property infrastructure, the civil and criminal justice systems, as well as land resources.
Their officers are experts from different fields and enjoy an excellent and challenging career in a fast-paced environment with plenty of opportunities to grow. If you share their vision of shaping the future of Singapore, you will be a right fit at the Ministry of Law.
Job Qualifications
Good knowledge in Microsoft Excel
Meticulous and fit for physical work
Preferably with digitization experience or data entry experience
Key Responsibilities
You will be part of the Records Management team. Your responsibilities include:
Quality Control (QC) checks on digitized files for completeness of scanning and defects.
Reporting of defects, using Excel for data entry, and creation of manifest for extracted records.
Physical work such as checking, moving, and repacking of files and cartons.
#3: Singapore General Hospital – Executive, Integrated Care Operations (2 years Contract)
Image Credits: todayonline.com
Singapore General Hospital (SGH) is the first and largest hospital in Singapore. It provides affordable specialist care for patients, training for doctors and other healthcare professionals, and conducts research to bring better care to its patients.
A not-for-profit institution, SGH is wholly owned by the government of Singapore and the flagship hospital of the public healthcare system. SGH is a member of the SingHealth cluster of healthcare institutions.
Every year, the SGH Campus caters to over 1 million patients. With a 10,000-strong workforce, SGH accounts for about a quarter of the total acute hospital beds in the public sector and about one-fifth of acute beds nationwide.
SGH is also accredited by the Joint Commission International for meeting its standards of safety and quality in healthcare. It is the first in Asia to achieve the Magnet Recognition in 2010 for nursing excellence awarded by the American Nurses Credentialing Center.
Job Qualifications
A recognized degree in any discipline
Proficient computer knowledge (MS Office – Word, Excel, PowerPoint)
Good communication and interpersonal skills
Effective team player who is resourceful and willing to learn
Good problem-solving skills with a “never-say-die” attitude
Key Responsibilities
You will be facilitating the development of and supporting new and existing care integration programmes. Your job duties include, but not limited to, the following:
Perform data collection, analysis, and reporting on the outcomes of key disease management programmes and other care integration activities to SGH Senior Management, MOH, the Agency for Integrated Care, and any other external agencies so as to support policymaking.
Coordinate and liaise with clinical departments and multi-disciplinary care teams to implement and carry out specific disease management and care intervention programmes
Develop community care outreach programmes and collaboration efforts with ILTC and Primary Care sectors.
Cooperate with external funding agencies e.g. MOH, AIC etc. and manage matters pertaining to external funding applications and grant submissions for care integration programmes.
Manage care integration activities in terms of planning, promoting, implementing and providing support for specific department events organized for internal/external stakeholders.
Other administrative duties such as work plan and budget preparation.
Job searching amid the pandemic can be a tiring task. If you’re still on the search for a suitable position, don’t give up! The right time will come for you. Meanwhile, there are job openings at OCBC Bank, Marina Bay Sands, and NUS.
Here are the details.
#1: OCBC Bank – Digital Development Executive (9 months contract) (SGUnited Traineeship)
Image Credits: MSN.com
OCBC Bank was formed in 1932 from the merger of three local banks. It is now the second-largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks. Recognized for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC Bank and its subsidiaries offer a broad array of commercial banking, specialist financial, and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management, and stockbroking services.
Their key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 540 branches and representative offices in 19 countries and regions. These include over 280 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR, and Macau SAR under OCBC Wing Hang.
Job Qualifications
Proficient in Microsoft Excel especially in analytical tool functions. Knowledge in MS Power BI is an added advantage.
Possess strong analytical skills with excellent verbal/written communication to articulate insights from data
Able to multi-task and willingness to take up new job responsibilities when required
Meticulous and detail-oriented
Able to use design thinking principles to improve and streamline existing processes
Team player, self-motivated, and resourceful
Key Responsibilities
Improve data analytics capabilities for the department with appropriate data visualization features
Project management and explore digitalization opportunities
Assist section heads to embrace smart tools to gain meaningful insights
Provide management team with key department metrics they need to do their job
Part of department digital project team to work with users to identify areas of improvement and prepare user requirement
Assist in UAT for system enhancements prior to production deployment
#2: Marina Bay Sands – Guest Service Executive (Call Centre Agent) (Express Service)
Image Credits: Wikipedia
Marina Bay Sands is a premier entertainment destination with its vibrant diversity of attractions and facilities. The vision was to build an integrated development that is timeless, a landmark that possesses a distinct identity which distinguishes Singapore from other cities.
Located along the Marina Bay waterfront, Marina Bay Sands features three cascading hotel towers topped by an extraordinary sky park, ‘floating’ crystal pavilions, a lotus-inspired Museum, retail stores featuring cutting-edge labels and international luxury brands, trendy Celebrity Chef restaurants, endless entertainment at the theatres, the hottest night clubs, and a Las Vegas-style casino.
Business visitors can also enjoy the extensive Meetings, Incentives, Conventions and Exhibitions (MICE) facilities featuring state-of-the-art technology, highly flexible exhibition halls, and a convention centre that can host over 45,000 delegates. Marina Bay Sands seamlessly combines business and leisure into a singular destination unlike any other.
Job Qualifications
Minimally GCE ‘O’ Level, Nitec, or higher.
Customer-centric attitude and works well under pressure.
Compose in handling complaints and emergencies.
Ability to multi-task and comfortable with applications and technology.
Proficiency in other languages than English such as Mandarin, Japanese, and Korean are extremely beneficial.
Excellent telephone etiquette.
Effective communication skills, both verbal and written.
Adaptable to rotational shifts including public holidays and overnight shifts, depending on operation needs.
Highly collaborative and adaptable to changes in a dynamic environment.
Mature, meticulous, resourceful, organized, and able to work independently.
Able to work in front of a computer and sit for extended periods of time.
Key Responsibilities
Be customer-centric with internal and external guests via all communication channels.
Deliver high touch experience that is aligned with the Company Service Strategy to all guests.
Tackle first level complaint with a pleasant disposition.
Agility to handle services and requests effectively and efficiently.
Apply logic in guests challenges and proactively offer/discuss resolutions with a Manager on Duty.
Up-to-date with hotel information of events/activities to provide accurate information in a timely manner.
Responsive to emergency situations according to hotel guidelines.
Contribute to achieving individual and team KPIs.
Support other responsibilities that may be assigned from time to time.
Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.
#3: NUS – Management Assistant Officer (Centre for English Language Communication)
Image Credits: Vimeo
The Centre for English Language Communication (CELC) was established in 1979. It plays a vital role in enhancing the English language and communication skills of both local and international undergraduate and graduate students at the National University of Singapore.
Their vision is to be a leading international centre for the teaching of English language and communication skills and the engagement in research that facilitates scholarly teaching. While their mission is to empower students to acquire effective English language and communication skills for their academic and professional lives through innovative teaching, promotion of independent learning, and engagement in research related to ELT.
Job Qualifications
GCE ‘A’ Level certificate or Polytechnic Diploma
Strong customer service skills
Proficient in MS Office applications
Meticulous and must be able to multi-task and prioritize work effectively
Able to communicate diplomatically with people from diverse cultural backgrounds
Must be a team player
Familiarity with CMIS, LumiNUS would be an advantage
Key Responsibilities
Provide support for CET, other consultancy courses, and student workshops
All matters relating to part-time staff (about 80-90 staff every semester), e.g. claims processing, recruitment, enquiries, etc.
Provide secretarial support to the Director
Leave matters
Preparation of internal logistics for onboarding of new staff
Liaise with Facilities office and external vendors
Support module administration, i.e. time-tabling, module registration, large scale test matters
