Business Archives | Page 17 of 18

6 Foolproof Ways To Make Your Clients Like You More

With the modern technology, an unhappy customer can easily share his or her opinion to various social media platforms, which will negatively affect your business. Truly, keeping your existing clients satisfied is a crucial part of a successful business. Nurturing relationships can increase client referrals and decrease the loss of valued clients.

On that note, here are 6 Foolproof Ways To Make Your Clients Like You More…

1. COMMUNICATE GENUINELY

Communicate genuinely to your existing and potential clients as a knowledgeable representative of the business. Addressing the client by name seems trivial however, it is a simple way to build rapport. Increase your clients’ happy experiences even more by talking to them in a manner that they prefer, whether it be through phone, email, or in person.

2. LISTEN TO WHAT THEY HAVE TO SAY

Aside from talking to them genuinely, you must actively listen to what they have to say. You may assume that you know what they want but, what if you are utterly wrong? In fact, most companies fail because they are creating a product with a non-existent demand.

Image Credits: pixabay.com (License: CC0 Public Domain)

So, accept feedback and take necessary actions to improve your business. Use the following methods to gather feedback from your clients: focus groups, social media, surveys, online Forms, and observation.

3. DO NOT MAKE PROMISES YOU CANNOT KEEP

Set realistic and reasonable deadlines to avoid disappointing others. If you promised to deliver the product or send the contract in two weeks then, deliver it within two. Nothing damages your trusting relationship more than a series of broken promises!

4. PROMPTLY RETURN EMAILS AND PHONE CALLS

In conjunction with No.3, you must promptly return emails and phone calls as promised. Interestingly, the top complaint clients have about lawyers are unreturned phone calls. Adopt a habit of replying emails and returning calls at night before you sleep or early in the morning so, you do not miss a thing!

5. OFFER PROMOTIONS AND ONGOING SUPPORT

A surefire way for your clients to like you is to offer occasional promotions and discounts. Keep them in the loop by sending out electronic announcements and decorating your shop with attractive posters. Additionally, you must offer excellent customer service by responding quickly to clients’ needs. The strong ability to deliver excellent customer service will be your edge over your competitors. One consideration is providing support through a help desk software, such as Zendesk. If you are looking for a Zendesk alternative, check out why Kayako is winning with its ease of use, flexibility and affordability.

6. SHOW YOUR GRATITUDE

You do not have to spend thousands of dollars to extend your gratitude to your loyal consumers. Manifest your appreciation to your clients by saying “Thank You” in person or by sending an electronic “Thank You note”. This simple gesture will impact the way that they view your company. It will make them feel valued and special.

Image Credits: pixabay.com (License: CC0 Public Domain)

Sources: 1 & 2

5 Tips On Successfully Running The Business With Your Lover

Managing a business poses its challenges and managing one with the one you love can make it even tougher.

Luckily, there are different ways to successfully intersect your business with pleasure. Here are some of them:

1. PLAN AHEAD

Before diving into a business venture with your boyfriend or girlfriend, one of the first things you must develop is a concrete plan. If you have never gone to that route before, it is best to research on your target market and the business nature itself.

2. COMMUNICATE OPENLY

Transparency is important if you want to make things work. Talk openly and honestly about your expectations, your concerns, and your assigned roles. It will make the business easier to manage if you had established these things earlier on.

3. SET YOUR GOALS STRAIGHT

If you are going on a cruise or a romantic trip with your lover and you decide to mix the business elements by meeting a few potential clients along the way, always keep your business pitch. It would be a horrific loss to spend tons of money and time on a potential client who does not take you or the business seriously. This is why you must set your goals and stick with them.

4. HANDLE THE CHAOS WELL

Conflict and chaos will happen beyond your control and you have to figure out a solution without adding blaming, bad attitudes, and frustrations in the pot. Handle the chaos well by calmly solving each problem side by side. Control your business and prevent conflicts by using websites such as Basecamp and Yammer.

Basecamp is a web-based project management and collaboration tool that allows files, messages, schedules, and other stuff to be stored in one place. While, Yammer is a private social network that helps employees communication across departments and locations.

5. REMEMBER TO MAKE TIME FOR EACH OTHER

When you create a business with your partner, it is paramount to make time for quality dates or intimacy sessions. Start by deciding when you will close the operation of your business for “date nights”.

Image Credits: pixabay.com (License: CC0 Public Domain)

Reconnecting with your lover outside of work is important because you are more than just “business partners” you are an A+ couple!

Sources: 1 & 2

26 Smartest Companies: Leading In Innovation, Technology, And Success Worldwide

Some say that there is nothing left to be invented as humanity reached its outpouring potential. But various technology companies begged to disprove that statement! This is why MIT Technology Review did an extensive research of global companies that are smart in terms of their innovative technology and business model. Said business model must be both practical and ambitious.

From renewable energy products to saving lives of people with lung cancer and landing unmanned rockets, these are the World’s 26 Smartest Companies to date:

26. Bristol-Myers Squibb

Bristol-Myers Squibb, from New York City, took a leap at immunotherapy by selling a drug called Opdivo. Opdivo helps save lives of people who are suffering from lung and skin cancer.

25. Universal Robots

From Denmark, Universal Robots sell user-friendly and relatively affordable robots.

24. Freescale Semiconductor

Its pioneering technology is planned to be used in cars’ advanced computer vision systems.

23. Sakti3

Sakti3, from Michigan, makes solid-state batteries that store more energy than lithium-ion batteries.

22. SpaceX

SpaceX, progressing in landing and reusing unmanned rockets, had completed 9 missions in the last year.

21. Baidu

All the way from China, Baidu is an Internet company that reached undeniable results in speech and facial recognition.

20. Aquion Energy

Interestingly, Aquion Energy’s novel batteries can store solar energy and surplus wind.

19. Amgen

California’s Amgen has an Icelandic gene database that helps it decide which drug to develop.

18. IDE Technologies

IDE Technologies of Kadima, Israel offers more inexpensive water desalination.

17. Voxel8

After creating the world’s first 3-D electronics printer, Voxel8 is promising to make new materials such as conductive ink.

16. Apple

This list would not be complete without the creative minds of Apple. Its Apple Pay technology and new smart watch had its consumers in awe.

15. Gilead Sciences

Gilead Sciences from California had over US$3.6 billion in the first three months of sales for curing most cases of Hepatitis C.

14. AliveCor

AliveCor created a heart monitor that connects to a Smartphone, which automatically detects irregular heartbeats.

13. Amazon

With about US$89 billion sales in 2014, Amazon use robots to make its facilities more productive.

Image Credits: Carlos Luna via Flickr with Creative Commons License

12. Google

Another company from California, Google’s loon balloons are designed to widen the access of Internet.

11. OvaScience

OvaScience’s stem-cell treatment help conceived its first baby.

10. Netflix

A crowd favorite, Netflix had created original content and distribution deals with cable companies.

9. SolarCity

SolarCity is manufacturer of solar panels that served about 177,000 United States citizens.

8. Juno Therapeutics

Seattle’s Juno Therapeutics had raised US$304 million to test cancer treatments using one’s immune cells.

7. Tencent

Tencent from Shenzhen, China is China’s most-used Internet service portal.

6. SunEdison

SunEdison had been expanding its renewable energy products and building technology to provide electricity to several developing countries.

5. Counsyl

Its relatively cheap DNA tests aids in parental planning. Furthermore, they are now selling cancer screens.

4. Alibaba

A household name, Alibaba is considered as the world’s largest online retailer. More than half of its regular transactions are made through its Alipay digital wallet.

3. Illumina

Another biomedical company, Illumina developed quick DNA-reading machines for hospitals and cancer clinics.

2. Xiaomi

Xiaomi from China is one of the fast-growing Smartphone retailers that are obviously more affordable than Apple products. Its most recent valuation is about US$45 billion.

1. Tesla Motors

Top on the list is the Tesla Motors from California. Its adventurous ideas include electrical cars and battery technologies that are applicable for cars, homes, and commercial infrastructures.

Image Credits: Maurizio Pesce via Flickr with Creative Commons License

Will a Singaporean company emerge to the top of the list someday? I certainly hope so.

Source: 1

How To Keep Employees Happy And Efficient At The Workplace

Beyond costly monetary benefits, you can keep your employees happy and productive at the workplace by knowing the underlying factors that induce motivation. Daniel Pink, the renowned author of “Drive” book, highlighted that the three elements of motivation include purpose, autonomy, and mastery.

Applying these elements realistically, here are the three key ways to keep your employees efficient and happy:

1. HAVE A SOCIAL PURPOSE

Having a meaningful cause larger than oneself drives the deepest motivation. Generation Y employees, in particular, want to feel that their work is making a difference. This is why they are drawn to work or patronize products of TOMS. TOMS is company that equates their sales into helping people in developing countries. For example, whenever they sell a pair of shoes, a new pair of shoes will be given to a needy child.

Even if your company does not include a direct social mission in the system, you must do your best to practice altruism. Have the social responsibility to donate to charity whenever possible.

2. MAKE ROOM FOR EMPLOYEE AUTONOMY

I am sure that no one enjoys being micromanaged especially in a small business! Employees work happiest and most efficient when they have personal control over the situation as they can freely express their creativity and solve the problems by themselves. When employees feel that they are able to make tangible impact to the company through regular brainstorming, they are more likely to give their all for the company.

3. GIVE EDUCATION AND FEEDBACK

Mastery is formed when there is a comprehensive knowledge or skill built in the company. Employers can hone mastery by encouraging further training or education as well as conducting regular performance feedback. A sense of progress in oneself contributes to the inner workplace motivation. Allow your employees to grow by empowering a new responsibility. Everyone wants to feel that they are getting better at things.

Image Credits: AJC ajcann.wordpress.com via Flickr With Creative Commons License Attribution-ShareAlike

Sources: 1 & 2

Is Hiring A New Employee Worth It For Your Booming Business?

Having a flourishing business sounds well doesn’t it? But, for a business owner who has not planned about growth, it is possible to find himself or herself in the crossroads – not knowing where to go next. Furthermore, the challenge rises when the perfect employee for the job is asking for a competitive salary.

Employers must calculate the hiring budget and the total cost of hiring a new employee. Additionally, they can find new ways to gain the help they are looking for on how to keep hiring costs low.

COST OF HIRING A NEW EMPLOYEE

Since the workforce of Singapore consists of a diverse mix of employees in terms of age, gender, and ethnicity, employers are strongly advised to practice fairness especially in the matters of talent recruitment.

This fairness expands to the general obligations of the employers. For instance, the cost of hiring a new employee includes the taxes issues for foreign employees and the Central Provident Fund (CPF) contributions for the local employees. CPF is mandatory for all local employees including Singaporean citizens and Permanent Residents that earn more than S$50 a month. And, the maximum CPF contribution rate for the employer is 16%.

Aside from this, the recruitment process can cost you if you are planning to pay for a job advertisement. Fortunately, you can post cheap or free position Ads online through various websites that are available here.

Once you select the perfect candidate, you may have to accommodate to their needs such as purchasing new desk, computer, writing materials, and other tools. Lastly, the hourly wage or the base salary heavily affects the cost of hiring a new employee.

ALTERNATIVE WAYS TO GET HELP

After analyzing all the factors that contribute to the cost of hiring a new employee, you may come to a conclusion that you are still low in hiring funds. This is when creativity and alternative ways to get help comes in.

1. ENHANCE YOUR CURRENT EMPLOYEE’S SKILLS

Instead of hiring a new employee, enhance your current employee’s skills to meet your company’s needs. As the business grows, relatively increase the level of responsibility and the amount of salary. By doing so, you can enhance the current employee’s productivity, effectiveness, and loyalty to your company.

Upgrading your employee’s skills does not necessarily equate to burning your pocket. You can search for a variety of affordable workshops that Groupon.sg offers. Here are just some:

a. Instead of hiring a social media manager, learn with the 3 Hr Branding + SEM + Facebook Marketing Workshop for S$28.

b. Instead of hiring a graphic designer for a few projects, learn with the Adobe Photoshop CC Online Course from Teacherbird.com for S$23.

2. HIRE PART-TIME EMPLOYEES FOR YOUR TEMPORARY NEEDS

If your company’s needs are temporary only, hire a part-time employee, as it is more cost efficient. A sense of flexibility, in both the salary and employment benefits, is undeniable when hiring part-time employees. The working hours of these employees are less than 35 hours a week.

Image Credits: Alex France via Flickr with Creative Commons Attribution-ShareAlike

With all these in mind, ask yourself this: “Is Hiring A New Employee Worth It For Your Booming Business?”

3. Outsourced Staff

Of course, if you’re truly in need of the assistance and short of human resources staff, you can always rely on a good old recruitment agency to help you out.

It has become a trick of the trade for most companies to hire a Philippine, Indian or China recruitment agency. Should there be a temporary vacant spot in the company’s roster, companies choose to outsource a temp instead of having their current staff pick up the slack. This also guarantees that everyone in the company stays focused on their core tasks.

Sources: 1 & 2

Search the site