How To React To Poor Customer Service

It is common sense to think that good customer service goes hand-in-hand with success. More than ever, customers have formed higher expectations due to the comparisons they see online. Should a customer be disappointed, he or she will make sure that the entire Internet knows about it. Releasing your frustrations online may not be the best way. Reducing your frustrations in a healthy manner is.

Having a bad customer service experience can feel like enduring an unresolved loop. The unpleasant encounter can leave all these negative emotions for a duration of time. If you cannot handle these experiences through processing or re-direction, you are bound to linger onto these negative emotions.

Do not let your negative emotions of frustrations and disappointments consume you, follow these coping suggestions.

TALK TO THE MANAGER

As a paying customer, you are expected to be treated with respect and deference. Customer service agents are paid to actively listen to your queries and to expedite the purchasing process. You may seek the help of the manager, if the customer service agent cannot meet your requests or constantly answers with: “I am not authorized to do that.”

No matter how negative you feel, you have no right to blame everything to the company. Talk to the manager about what happened and how the event broke down. Highlight what you think a fair compensation looks like.

DETERMINE WHAT YOU WANT

Ask yourself honestly: do you want them to be punished or to learn? There are different ways to communicate what you want such as writing a complaint or speaking to the manager. However, there is another route that you can take. You can humanize the situation by understanding the other person’s point of view. Think of reasons why the employee is treating you this way.

Perhaps, your request cannot be given without bending the company’s rules. Is the employee is enduring a bad day or a horrible boss? Nonetheless, it requires compassion and empathy for the other person. These traits may not be practiced by everyone. It is so hard to give empathy when you are fueled by negative emotions and a goal to punish the other person. As hard as it may seem, please try.

FIND AN OUTLET

I have been in your situation multiple times. Recently, I had my armpits waxed. The personnel burnt my skin and said that she cannot get some of my armpit hair. It sucks to pay for a service that I did not enjoy. Moreover, I opt to endure the painful alternative of plucking. I have two options: to scream at the personnel or to politely leave the establishment. I chose the latter. Why? It is Christmastime – a season of generosity and love. I would rather put aloe vera on my skin than have her get reprimanded by her boss.

I found a way to validate my unwanted emotions without harming anyone. I told my significant other and my friends about the event. It is best to find someone who can give you his or her meaningful opinions and make you feel that your voice is heard. You cannot get that with a heated online post!

Sources: 1 & 2

Read More...

Unique Business Ideas For Year 2020

Envisioning a business framework can be a mind-bending task. You need to come up with a simple or an unusual idea that will bring profitable margins. Opportunities are bountiful, but many people have difficulty in recognizing them. What separates a successful entrepreneur from others is his or her ability to see and seize the opportunity.

On that note, here are some unique business ideas to consider next year.

#1: LOGO DESIGNER

As I was watching a renowned Tattoo artist review the different tattoos seen in cinema, I realized how important branding and logos are to a person or a business. It emphasizes ones beliefs and sends out a message. Help your clients send out the “right” message by designing their logos for them. Offer your design services to help businesses brand their materials or products.

#2: VINTAGE RESELLER

The entrepreneur behind the fashion maven Nasty Gal started out as a vintage reseller. She thrift shops and sells vintage items online for a higher premium. You can do the same by curating your own vintage or pre-loved collection.

You do not have to actually make or own your products in order to showcase your creativity. Simply resell these items online and use your photography skills to attract more customers in Instagram, Carousell, and beyond.

#3: HEAD LICE REMOVER

Bugs and pests are nasty! Fortunately, you can make a fortune out of it by providing “removal services”. Head lice are out there and come when you least expect them – scavenging on your child’s hair. With a few medicated shampoos and oils as well as a set of combing tools, you will be able to help several mothers out there!

#4: MANNEQUIN SELLER

Whether you acquired mannequins by chance or by choice, you can re-sell or rent them out to businesses or individuals who need them. Is there a retail store coming up in your neighborhood? Offer your services with a discount to start a professional relationship. Who knows? They might branch out in a year or two.

#5: JEWELRY VENDOR

Josh Opperman started his website called I Do, Now I Don’t when he was left by the woman he was supposed to marry after a three-month engagement period. When he took his fancy ring back to the jeweler, he was offered US$3,500 for it. He refused ad he paid over US$10,000 for its original price. Imagine that!

Image Credits: pixabay.com

Hence, he opened a website that allows people to sell their engagement rings for a friendlier price that the jewelry store. Think of it as Carousell or Craigslist for fine jewelry. Now, you may adapt the same business framework and put a local twist to it.

Sources: 1 & 2

Read More...

Internet Safety Tips for Parents

The Internet has become one of those phenomena we can’t imagine our life without. We use it for almost everything: information research, communication, shopping, payments, playing games or working online. Even though it is a very convenient tool for all of the above, there are lots of possible points of hidden danger. Consequently, it is important for Internet users to follow some basic recommendations to stay safe online, especially if you allow kids to surf online.

Here are some safety tips to help you use the Web safely and protect your privacy.

1)    Security and passwords. This is the number one thing to draw your attention to since weak passwords are among the fastest ways to hack your account or device. Modern parents tend to leave the kids alone playing video games from a personal smartphone, connected to Apple or Google Pay:

  • It is important to choose strong and unique passwords including both characters and numbers;
  • Make sure to lock your phone: secure it with a PIN (minimum 4 digit number), a password, if possible – with a fingerprint or other method;
  • It is much more secure not to use the same password for multiple accounts;
  • It is recommended to use two-factor authentication for the stronger security of your online accounts. This will help you avoid dealing with chargebacks because of your carelessness.

2)    Applications and unknown websites can be harmful in different ways, the below tips may help you avoid potential threats:

  • Please take your time to look through reviews before you download a smartphone app;
  • Pay attention to the permission settings the apps ask for before you use them;
  • Don’t submit any personal details on a website unless you are convinced it is legitimate;
  • Don’t click on links in suspicious emails: they are most likely fake and will lead you to malicious pages. If you are not certain, better to call the sender to make sure the link is safe. Use one of the many data brokers that will allow you to do that in minutes.

3)    Social media has penetrated into our lives that most of people use it on a daily basis and even several hours per day. However, it can influence your life not only in a good way.

  • Always draw your attention to the privacy settings of each social media you use;
  • It is normal to be nice to people when you meet them in person, the same is with online etiquette: better to treat people the way you would like to be treated;
  • Think about what you share with other people online: provocative or intimate photos can be used against you later on;
  • Some people can be nice only because their goal is to get something from you, so please be careful when you meet a new person online;
  • It is recommended to avoid in-person meetings. If you are eager to meet the person anyway, please make sure to inform your friends and relatives about where you go and with whom or even take your friend with you. Scheduling the meeting in a public place will make it safer too;
  • It is ok to report abuse or even block anyone who makes you uncomfortable;
  • Be careful of anyone who claims that you or someone from your family or friends owes them money. Even if they sound very convincing. Before any action, better to contact that friend or relative just to double-check.

4)    Shops, banks, donations and other ways to give your money online require extra attention.

  • Do not send cash or wire money: credit cards, debit cards or payment services (for instance, Paypal) are much safer to use;
  • For shopping or banking please stick with the web sites starting with HTTPS – the “s” stands for “secure” here;
  • Take some time for doing the research before making any donations online: sometimes the charity is not legitimate.
  • Your social security number, Medicare number, and any other identification numbers are strictly confidential unless you are convinced it is necessary;
  • Choose online shops carefully and better to use online merchants with a good reputation and reviews. When you are not sure, better ask someone to keep your money safe.

5)    There are online bullies too: don’t let anyone insult you. Here are some specific tips for children and teenagers:

  • It is better not to respond or to retaliate. They wait for a reaction and giving them one means that they get what they were looking for. If your reaction is retaliating, you can turn one villainous act into a chain of them;
  • Don’t be afraid to invoke the person to stop. To make it work, you need to make your demand completely clear – you are not going to bear such treatment anymore;
  • It is ok to ask for help – especially if someone’s behavior really bothers you;
  • Feel free to use available tech tools: social media apps allow you to block someone. If you receive messages with threats of physical harm, we highly recommend you to contact the local police department;
  • Don’t hesitate to take action if you see someone you know being bullied. If you stand by, you can even empower the aggressor. At the very least, you can help just by not passing by and not giving a positive reaction to the bully-person.

Last but not least, be careful with unencrypted Wi-Fi at airports, cafés or hotels. In order to prevent your data from stealing, we recommend using a VPN app. Additionally, install updates for your operating system regularly.

All in all, always think twice about what you share online and with whom.

 

 

 

 

Read More...

Attractive Advantages Of Selling Online

Have you ever had one of those days when you simply want to quit? Becoming your own boss does not sound bad. Sometimes, selling online is better than having a job.

THE FLEXIBILITY OF TIME

A full-time job in the offices comes with a fixed schedule and you have no other choice. You can either work a 9 to 5 job or a rotating schedule in the course of Monday to Saturday. Your manager has the control over your work schedule.

Image Credits: pixabay.com

In contrast, having an online business allows you to take full control over your work schedule. If you are not a morning person, you may sleep more and start your operations by 10 am. The same can be said when you have to attend a family event. You can turn things around to work in your favor.

THE INDEPENDENCE OF WORK

One of the worst feelings that an employee can experience is being micromanaged. It is annoying to be always told what to do. A mistrusting boss checking up on your decisions can be demoralizing too. Skip these scenarios by becoming your own boss.

Starting your own business online requires you to embrace the responsibility of making huge decisions on your own. You are independent by choice. It can be overwhelming at first, but you can get used to it.

THE POWER OF CREATION

There is no limit to the number of products or the category of products that you can sell. You can tap as many people as you want too! This means that a new product can create a new income stream for you.

It is up to you to market these products. You can choose to market thru videos, audio files, social media ads and more.

THE POSSIBILITY OF PASSIVE INCOME

Setting up your own online business allows you to earn money differently. Your efforts put into product creation and marketing determine how much your can earn. This puts you in charge of your own finances.

Image Credits: pixabay.com

Moreover, you can automate your business to earn money while you sleep. Passive income can be acquired thru global audience and other creative ways.

Sources: 1 & 2

Read More...

Online Business Ideas You Can Do Now Without Quitting Your Job

Halt! Do not make rash decisions when you are emotional or over-fatigued. You can follow your passion or showcase your talents without quitting your job. Simply create an online business wherein you can earn money on the side. Consider the following business ideas.

UNLEASH YOUR CREATIVITY

One of the easiest ways to earn money online is by selling your images. If you have a knack for photography, round up your best pictures and sell your brand. Upload your designs on photo-sharing websites such as CafePress or Zazzle. If an individual or a company gets attracted with your design, it can be printed on a product or used for a marketing material.

Image Credits: pixabay.com

Who knows? Your unique design can be displayed on posters, calendars, book covers, bags, shirts, or hats. Do not limit yourself to posting filtered snaps on your Instagram feed!

BE A SOCIAL MEDIA CONSULTANT

We live in a world where digital consumption is fast and pervasive. As a social media consultant, it is your job to use ideal tactics to place the company in the right direction. This includes implementing posting schedules and creating target-specific content. You must have the knowledge of SEO tools and the latest trends.

Running the website, Twitter, Facebook, and Instagram accounts for smaller businesses is something you can do on the side.

BE A PROFESSIONAL FREELANCER

Maximize your spare time by becoming a professional freelancer. Websites such as Upwork or Freelance Zone allow you to apply for almost any task such as writing content, data entry, and programming. These websites allow businesses to get the additional help that they need on certain projects.

Increase your chances of earning money by providing different services in accordance with your skills and interests.

OFFER BOOKKEEPING SERVICES

Aside from being a full-time supervisor for a grocery, my uncle provides his bookkeeping services. Clients will typically come to our home to discuss their businesses. If you want to work from home and are great with numbers, consider this.

You may offer services such as creating financial statements or invoices. Invoicing tools such as Sighted and payment tools such as Due are available online to ease your load.

TRANSLATE VARIED DOCUMENTS

When I was working in a yoga studio, I came across and fitness instructor who translates documents from Italian to English. She does this for a fairly good price. It is one of the most profitable freelancing jobs in the industry. Your proficiency in a language or two is sought after in Singapore.

Advertise your services online in websites such as Craigslist and Gumtree.

BE A RESUME WRITER

It does not matter which industry you came from, you will not be there without an efficient resume or C.V. Some people pay very good money to have their personal statements on paper.

Image Credits: pixabay.com

Transform your gifts with words to gold by writing job documents for a daily rate or a “per page” rate.

Sources: 1 & 2

Read More...