Carousell Luxury Launches Pre-Loved Designer Boutique on Orchard Road

Home-grown online marketplace Carousell Group is stepping further into the world of luxury with the opening of Carousell Luxury, its first branded retail store for pre-loved or second-hand designer handbags, located in the heart of Orchard Road.

The 1,400-square-foot boutique at The Centrepoint officially opened last September 23, 2025. Inside, shoppers will find an elegant collection of pre-loved handbags, wallets, pouches, and scarves from coveted labels such as Louis Vuitton, Chanel, Hermes, and Yves Saint Laurent.

Carousell Group already operates LuxLexicon, a high-end resale platform it acquired in 2024 that focuses on designer bags and luxury watches, with a physical outlet at Palais Renaissance, also along Orchard Road. I recently shopped on LuxLexicon’s website and purchased a Gucci GG Marmont Mini Blue Crossbody Bag in excellent condition (i.e., free of visible flaws), for S$650 plus a S$15 local delivery fee. The price point felt more than fair, given the piece’s pristine condition and the enduring heritage of the Gucci brand.

According to Tresor Anne Tan, Carousell Group’s director of client relations, the new store reflects a shift in consumer behavior toward mindful luxury spending. Buyers are paying less for items that would otherwise cost double or triple in the brands’ boutiques. “Many are pleasantly surprised by how pristine these pre-owned bags are, often in near-new condition,” she said.

Image Credits:
facebook.com/carousellluxury

Each item goes through a meticulous authentication process by a five-member team of professional appraisers who verify every detail, from materials and stitching to embossing and hardware.

For sellers, Carousell Luxury uses a net-earnings consignment model, meaning consignors know exactly how much they will take home once their item sells. Prices are aligned with current market rates, while Carousell takes a 25% to 30% commission to cover in-store operations, marketing, and professional product photography.

Prices for handbags start at around S$800, with highly sought-after pieces such as the Chanel Wenge Wood Vanity, Louis Vuitton x Yayoi Kusama OnTheGo, and limited-edition Dior Saddle Bag featured in the lineup. Personally,

Have a luxury bag gathering dust at home? Carousell Luxury’s trade-in, consignment, and buy-out programs offer a quick way to turn those treasures into cash, with valuation done in as little as ten minutes.

Image Credits:
facebook.com/carousellluxury

Carousell Luxury is located on the first floor of The Centrepoint and is open daily from 11 a.m. to 7 p.m. Stay updated with every drop on Instagram: @carousellluxury.

Sources: 1 & 2

 

 

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Rude Service Make You Spend More on Luxury Goods

When it comes to designer and high-end goods, we want to have what we cannot afford. And, a sales person with a snobby attitude only adds the extra kick of exclusiveness.

A recent study by the University of British Columbia’s Sauder School of Business showed that customers who are treated with poor service are more likely to buy something as long as the brand is adequately renowned and luxurious.

The study entitled “Should the Devil Sell Prada?” had its participants to imagine that they are interacting with different kinds of sales associates. Then, they rated their feelings (i.e., desiring to buy or not to buy) toward the associated designer brands. Interestingly, participants reported increased feelings of want after being treated badly.

The eagerness to buy the item increases as the desire to be exclusive and to be judge positively sets in. This goes to show that people want to prove that they are capable of buying the luxury item and that they are worth more than the salesperson might think.

Darren Dahl, the co-author of the prior study, said that the outcomes were based on a combination of factors.

1. RIGHT KIND OF STORE

Image Credits: angelo via Flickr

Image Credits: angelo via Flickr

In order for the “snob effect” to work, a sales person must accurately represent an upscale brand. For instance, being arrogant in a Gucci store works more than being arrogant in a 7-11 store.

2. RIGHT KIND OF LOOK

Another factor in whether or not a customer is swayed by a poor customer service is the sales associate’s appearance. The sales associate must play the part of a high-end brand ambassador decked out with their own brand’s product/s.

Image Credits: Steve wilson via Flickr

Image Credits: Steve wilson via Flickr

As the song by Jimmy James called “Fashionista” goes: “you have to show a look, have a look, or give a look.” Faces should be pleasing or attractive.

Hence before buying a designer item, rethink whether you can really afford it, whether you really want it, and whether you are trapped in the service’s “rude spell”.

Source: AOL

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